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How We Handle Your Personal Data

At naga5000 login, your personal data is collected only for account operation, payment processing, and security verification — nothing more.

Encrypted account dataDANA, OVO, GoPay & QRIS payment records securedData retention limits appliedYour right to request deletionIndonesia-region data handling
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naga5000 login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete any personal information we hold on you, our privacy support team is reachable every day from 08:00 to 23:00 WIB — including from Makassar and other eastern Indonesia regions. We aim to respond to all data requests within 3 business days. Choose the channel that works best for you.

Team online

Live Chat

Open the live chat widget inside your account dashboard any time between 08:00 and 23:00 WIB. A privacy support agent will take your data query and log a reference number for follow-up.

Email Support

Send your data access or deletion request to our dedicated privacy email. Include your registered account username and the specific data you want reviewed. We respond within 3 business days.

In-Account Form

Go to Account Settings, select Privacy & Data, then choose Submit a Data Request. The form routes directly to our compliance team without passing through general support queues.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

Every technical and operational measure described here is active on your account from the moment you complete registration.

TLS Encryption in Transit

All data moving between your browser or app and our servers is encrypted with TLS 1.2 or higher. This covers every login, payment action via DANA or GoPay, and account setting change you make.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can review and withdraw cookie consent at any time through the cookie settings panel in your browser.

Account Security Alerts

When a new device attempts to access your account, we send an alert to your registered email within 60 seconds. You can flag the login as unauthorised directly from that alert email to trigger an immediate account review.

Payment Data Retention Limits

QRIS, OVO, DANA and GoPay transaction records are retained for the period required under Indonesian financial regulations, after which they are purged from active storage. We do not hold payment data longer than legally required.

Access Request Handling

You can request a full export of the personal data we hold on your account at any time. We compile and deliver the export in a structured, readable format within 5 business days of receiving your verified request.

Third-Party Sharing Policy

We share data with payment processors — including DANA, OVO, GoPay and QRIS gateways — solely to complete your transactions. No personal data is shared with advertisers, data brokers, or unaffiliated commercial partners.

Common Questions About Our Privacy Policy

The questions below reflect what account holders most often ask us about how their data is stored and what rights they hold. If your question is not covered here, our support team is available daily until 23:00 WIB via live chat or the in-account privacy form.

We collect your name, email address, date of birth, device identifiers, and chosen payment method — such as DANA, OVO, GoPay or QRIS. We also log login timestamps and IP addresses for security verification on every session.

Payment records — including DANA deposits, QRIS scans and OVO transfers — are retained for the period required under Indonesian financial regulations. Once that period ends, they are permanently removed from our active database systems.

Yes. Navigate to Account Settings, select Privacy & Data, and submit a Data Export Request. We compile a structured file containing your account data and deliver it to your registered email within 5 business days.

Submit a deletion request through the in-account privacy form or email our privacy team directly. After identity verification, we process account closure and data removal within 10 business days, where local law permits.

We share data only with payment processors — DANA, GoPay, OVO, QRIS — strictly to complete your transactions. We do not sell, rent or share your personal information with advertisers, data brokers or any unaffiliated commercial parties.

We use essential session cookies to maintain your login state, and analytics cookies to measure how the dashboard is navigated. You can adjust or withdraw analytics cookie consent at any time through your browser's cookie settings panel.

Our system sends an automated alert to your registered email within 60 seconds of an unrecognised device login attempt. You can flag the access as unauthorised from that alert, which immediately triggers a security review on your account.

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